Frequently Asked Questions
Carrying Options
Can I go into salt water or chlorinated water with the summer models?
Yes! All Barekick summer models are also ideal for use in the water - so you can also use them ideally as bathing shoes for your next vacation!
Can I walk through the snow with the winter models? Are the shoes waterproof?
Yes! All Barekick winter models are also ideal for use in the snow - in combination with the warm inner fur, you can enjoy your winter walks without getting freezing feet!
Can I do sports with barefoot shoes?
Our barefoot shoes can be used for almost all sports without any problems - the barefoot concept means your feet are not put under unhealthy strain and can therefore drastically minimize your risk of injury! Thanks to their breathable material, you can also prevent excessive sweating!
Are barefoot shoes suitable for the gym?
Yes absolutely! Thanks to the special sole and its advantages, you protect your joints enormously, especially when doing any leg exercises, which is particularly important when training with weights!
Is it possible to drive or cycle?
Yes! In accordance with the UVC, you can drive your car or bike without any problems. The non-slip sole of our barefoot shoes provides additional safety against slipping on all pedals. The most important thing on public roads is that you feel as comfortable as possible!
Can I go hiking with the barefoot slippers?
Our barefoot slippers are made for the barefoot experience at home - even on cold days! The slippers are not suitable for hiking.
Customer Service
What is the quickest and most effective way to contact you?
The best way to contact our customer service is via email.
I've already sent an email - when will I get an answer?
We ask for your patience. Our customer service usually responds within 24 hours. If you have been waiting longer than 24 hours for an answer, we ask you to not write an email again, as this can lead to complications with the queue, whereby your request will be pushed back to the back of the queue and your waiting time will be significantly extended. Our customer service team is always working at full speed and will respond to you as quickly as possible. Thank you very much for your understanding!
Will I get a response faster if I write several emails?
We ask you to not write multiple emails under any circumstances. This can lead to complications with the queue, whereby your request will be pushed back to the back of the queue and your waiting time will be significantly longer. Our customer service team is always working at full speed and will respond to you as quickly as possible. Thank you very much for your understanding!
I don't see a reply in my inbox - what now?
If you have not received an answer after several days, we ask you to do the following:
◦ Check your spam folder in your emails. Sometimes it can happen that emails end up in the spam folder.
◦ If you have not yet received an answer in the spam folder, we ask you to be patient. Please do not write multiple emails. This can lead to complications with the queue, whereby your request will be pushed back to the back of the queue and your waiting time will be significantly extended. Thank you very much for your understanding.
Is it possible to drive or cycle?
Yes! In accordance with the UVC, you can drive your car or bike without any problems. The non-slip sole of our barefoot shoes provides additional safety against slipping on all pedals. The most important thing on public roads is that you feel as comfortable as possible!
How can I subscribe to your newsletter? What advantages do I have?
You can easily subscribe to our newsletter by entering your email address. What advantages do you have? You will receive all exclusive offers, promotions and news conveniently by email and will be the first to know about them. We'll also keep you up to date with the exciting adventures our Barekick team goes on with our barefoot shoes! It definitely won't be boring! And don't worry - we don't spam. We look forward to welcoming you as part of our Barekick family.
Delivery & Shipping
Will I receive a confirmation for my order?
Of course. You will receive an order confirmation by email immediately after completing your order (after a few minutes). If you cannot find this in your inbox, we ask you to check your spam folder. One reason why you did not receive an order confirmation could be that you mistakenly provided us with an incorrect email address during the ordering process. In this case, we ask you to contact our customer support by email. We would be happy to change your email address for you later and send you your confirmation again to the correct email address.
I haven't received an order confirmation/shipping confirmation by email - what now?
If you have not received an order and/or shipping confirmation from us, you most likely accidentally gave us an incorrect email address during the ordering process. We always send updates about your order to the email address you provided during the ordering process. In this case, we ask you to contact our customer support by email. We would be happy to change your email address for you later and send you your order and/or shipping confirmation again to the correct email address.
I entered the wrong address or incorrect customer information when ordering - can this be corrected afterwards?
Please contact us immediately by email info@barekick.com and let us know your correct delivery address or customer information. We would be happy to change customer information such as email address/phone number for you at any time. This can also be done after shipping.
As long as your package has not yet been shipped, we can easily change your address details afterwards and will do our best to do this as quickly as possible. Please inform us as soon as possible. The correct delivery address is crucial for successful, timely delivery from our shipping partners. For this reason, it is extremely important that we receive your correct, complete delivery address and can pass it on to our shipping partners in a timely manner. However, once the delivery has been dispatched, we can no longer change delivery information as these have already been handed over to our shipping partners and can no longer be changed. We therefore strongly advise that you check all details/address details before completing your order to avoid any delays or problems with delivery.
I am not at home on the day of the announced delivery, is that a problem?
No, that's not a problem at all. Depending on the shipping service, you can inform the delivery service yourself via the delivery notification email that you either want delivery on a different day or issue a drop-off permit (if this does not already exist). Alternatively, you can also collect your goods from the parcel shop specified by the delivery service (if you are not there during the delivery attempt). To do this, you should be informed by the delivery service by mailbox and/or email that the item has been dropped off at the parcel shop.Please make sure to collect your package from the parcel shop within the specified period.
Will I receive emails from DPD/DHL/Hermes, ... with delivery information?
Of course, you will receive updates about your delivery from the respective delivery service, provided you have provided us with your correct contact information. We strongly advise you to respond to and take note of emails about delivery/delivery announcements/picking up the package in parcel shops (if you are not at home when delivery is made). We are not liable for any orders that are lost or not picked up (too late) from parcel shops. We are also not liable for lost orders from customers who provided incorrect address information, or were not present at the time of delivery, or do not respond to emails regarding prompt collection from the parcel service.
Where can I find the invoice? There was no invoice included with my package, was this forgotten?
Don't worry, we didn't forget to include your invoice in your package. For the sake of the environment, we have consciously decided not to include paper invoices in our packages. We want to contribute to environmental protection and reduce paper waste wherever possible. If you need your invoice, please feel free to contact us by email and we will send you your invoice in PDF form as quickly as possible.
How much are the shipping costs?
We are very proud to be able to offer all of our customers from the US free shipping - with no minimum order value. However, if you would like to receive your package insured, you can select the paid “Barekick Premium Shipping Insurance” under shipping method in the checkout. We will cover the costs if your package is lost and will take care of shipping your package as quickly as possible.
Where will my package be shipped from?
Where your package is sent from depends on the current local availability of the products you ordered. As soon as you have placed your order, it will automatically be forwarded to our warehouse. We ship your orders prioritized from our main warehouse in Switzerland. If your desired item is not available in the main warehouse at the time you place your order due to high demand, your item will be shipped directly from our central warehouse to prevent waiting times and to be able to deliver your package to you as quickly as possible.
Can I track my order along the way?
Naturally. You will receive a tracking number assigned to your order in your shipping confirmation. You can easily track your package at any time using this tracking number.
Important: After shipping, it usually takes 1-2 working days for your tracking information to be activated. We ask you to be patient if your tracking number does not work immediately.
How long does delivery take to arrive?
Depending on the delivery and shipping location, there are different delivery times: As soon as your order is completed, it will be forwarded directly to our logistics team. Depending on the size and type of items in your order, it takes 1-2 working days to prepare and process your order: We carefully check the quality of your ordered items, make adjustments if necessary and pack your goods to hand them over to our shipping partners. It usually takes 5-10 working days to get delivered to the destination from our shipping center. *All shipping times exclude customs delays. Depending on the order volume and seasonal promotions such as Black Week/Black Friday or Christmas, delivery times may be shorter or slightly longer. We ask for a little more patience in times of high demand. Thank you very much for your understanding.
Which countries do you ship your goods to?
We ship our products worldwide. We offer free shipping with no minimum order value to the US.
Exchanges & Returns
How can I return my order?
If you are not satisfied, you can of course return your order/parts of it. Please note that we can only take back and refund unworn, clean, odorless goods in their original condition. Dirty, worn goods will not be refunded as they are no longer suitable for further sale. We ask for your understanding. If you would like to return, please inform us by email. We will send you all further information by email as quickly as possible. Please be sure to include the return slip with your return, which we will send to you by email upon request. This is used for quick return processing and ensures that we can assign your return to your order in the system.
Do you have a regional returns warehouse?
Our main warehouse is in China. We ship the majority of our orders from our main warehouse, accept returns and process them there.
What are the costs for a return?
Unfortunately, as a start-up, we are currently unable to cover the full cost of return shipping. In addition, out of consideration for our environment, we want to reduce delivery routes and keep return routes to a minimum. Thanks for your help.
How long can I redeem the credit I received?
Credits do not expire; you can redeem them whenever you want.
How long do I have to return my order?
You have 30 days from the order date, but no later than 14 days after receiving the goods, you have time to return your goods to us. Please make sure you use the correct return address! If the return is sent to an incorrect warehouse address, we cannot process it or refund any money.
I like the item, but I need a different size - can I simply exchange the shoes?
Of course. We would be happy to exchange your desired item(s) for you without any problem. Simply contact our customer support team and inform us about your request for an exchange. To process the exchange as quickly as possible, tell us your desired size/color directly.
General
Which shoe size suits me best?
The best guide for this is the size charts on our respective product pages. Our barefoot shoe models are cut differently and therefore have individual fits - if you stick to the suggestions given, nothing should stand in the way of your perfect fit!
What fit on the foot should barefoot shoes have?
For an optimal feeling, barefoot shoes should fit a little closer to the foot and should not be cut any wider - so that's completely normal if your shoe seems "too tight" at first! But the material adapts comfortably to your foot and also the sizes are adjusted to an ideal fit.
Are the shoes vegan?
Yes! We pay great attention to the materials used in our barefoot shoes and have consciously chosen 100% vegan versions!
Is it possible to wear the barefoot shoes with socks?
Yes, that’s completely up to you! Of course, the basic idea behind the shoes, as the name suggests, is to wear them without socks - but you can also enjoy all the health benefits of barefoot shoes with socks on! The only thing that can be lessened by wearing socks is the feeling of being barefoot. Choose the variant that you feel most comfortable with and experiment according to your ideas.
Do I have to care for the shoes in a certain way?
You don't need any special care products for your barefoot shoes! In addition, we have continually optimized the upper material over time and used the highest quality materials to ensure the longevity of the shoes without the need for extensive care!
What material are the shoes made of?
The upper layer of the barefoot shoes is made of synthetic material, the inner layer is made of textile and the sole is made of rubber.
Why the quick release? Do I have enough support with this?
After countless optimizations, we finally decided on the quick-release fastener because it can be quickly opened and closed to save time and, in combination with the stretch laces, which are also quick-drying, represents the best all-round solution for all areas of activity. The closure is designed so that you maintain optimal grip in the shoe even under high loads!
How do I reattach the quick release clip if it comes off the laces?
No need to worry: your shoes aren't broken! Simply open the quick-release clip at the front with pliers or something similar, place the shoelaces back in the middle and carefully close the clip - done!
TIP: If you want to shorten your shoelaces, follow the exact same steps!
Do you also offer replacement soles?
Yes, of course! You can easily find our replacement soles here. https://www.barekick.com/products/insoles We generally recommend that you replace your soles over time, as they are an essential part of the functionality of your barefoot shoes and will wear out over time.
Can you feel the ground strongly? Is it uncomfortable at first?
The intentionally thin sole of barefoot shoes makes the barefoot feeling really possible - so when you go for a walk in the forest or do other activities, you can feel the nature beneath your feet intensely but pleasantly! Of course, it's an unusual feeling for all newcomers, but with constant exploration it develops more and more into a pleasant connection with nature!
Is my customer data safe?
All data on our website is fully secured thanks to SSL encryption. We treat all data with the utmost care and transmit it to our payment services in accordance with data protection law.
Are hiking and mountain tours possible with it?
The Barekick barefoot shoes are ideal for hiking trips and new adventures in nature. Especially because of their flexibility, they excel in a wide variety of terrain! Thanks to the zero sales design concept, you are closer to nature than ever before and can experience our beloved nature up close. Test your barefoot shoes risk-free and feel the difference.
My order doesn't work, why is this/what can I do?
If you are unable to complete your order, it may be due to one of the following:
◦ Open a different web browser (Safari, Chrome, ...) and try to complete your order again. We also recommend that you delete your cookies and cache.
◦ You should also make sure to fill out all contact fields completely during the ordering process.
◦ If your payment is declined, you can choose another payment method. You are also welcome to contact us by email; our customer support team will be happy to help.
Can I also shop in your local stores?
In order to be able to offer the comparatively low prices of our products to all of our customers, purchasing our products is currently only possible via our official online shop. We will keep you informed about all the latest news in our newsletter. Local shops would entail much higher costs, which is why we are foregoing local shopping options at this time.
I was delivered the wrong item, what now?
If you received an incorrect item, we sincerely apologize to you. In this case, please send us a photo that clearly shows the incorrect item (e.g. size label). Once you receive the photos, our customer service team will take care of sending you the correct item as quickly as possible.
How can I clean the shoes?
All Barekick barefoot shoe models can be easily washed in the washing machine at 30°C on a gentle program. ATTENTION: We recommend removing the laces when washing and cleaning them separately by hand, otherwise they could fray due to their special material!
Health Matters
Barefoot shoes - what's so special about them?
The special features of barefoot shoes compared to conventional leisure shoes are, on the one hand, as the name suggests, the unique barefoot feeling and the resulting even more intense connection with nature. On the other hand, barefoot shoes also have a very important health aspect, as the flexibility and the special sole can also relieve various foot, knee, back or joint pain.
What advantage does the famously thin sole have?
The thin sole means that many more muscles, joints, tendons and ligaments in your feet are trained than with normal shoes. As a result, the foot muscles are continually strengthened and a healthy, stable and natural gait is developed. The barefoot sole allows you to step gently on the middle and forefoot and prevents sudden rolling on the heel. This promotes dynamic movement and also protects the knee and hip joints.
Why is the shoe wider at the front than normal shoes?
Conventional shoes unnaturally constrict the front of the foot, which causes the foot muscles to become increasingly weak as the foot relies on the support function. Our Barekick barefoot shoes have a deliberately wide toe box to offer your toes the space they need, just as nature intended for our feet. This means that the foot muscles can be ideally strengthened in combination with the thin sole.
Are barefoot shoes suitable for hallux valgus?
Yes! The sufficiently wide area on the forefoot and the additionally flexible outer material are also ideal for hallux valgus to ensure a pain-free barefoot experience.
AND NOT ONLY THAT: You not only prevent further pain, but you can even counteract hallux valgus by strengthening the foot muscles!
Do the shoes also help if your foot is misaligned?
The wide area in the forefoot gives your foot all the freedom it needs to increase the overall motor quality of your gait. Strengthening the muscles, tendons and ligaments through the additional advantages of the thin sole can also help with existing foot misalignments!
What type of pain or discomfort can barefoot shoes help with?
They can help with foot, knee, hip and back pain. Thanks to their thin sole, barefoot shoes aim for a dynamic walking movement over the middle and forefoot and thus avoid sudden rolling over the heel. This cushioning on the sole significantly protects the knee and hip joints and can therefore absorb pain in these areas. The wide toe box also ensures constant training of the foot muscles and improvement of motor skills in this area - this can, on the one hand, counteract foot pain and also activate a healthy, upright posture, which ultimately stabilizes and relieves the strain on the back.
VERY IMPORTANT: If you have existing illnesses or are undergoing orthopedic treatment, the use of barefoot shoes should still be discussed with the treating orthopedist, physiotherapist or doctor before use!
Are the shoes also intended for people who don't have pain?
Of course! The health benefits of barefoot shoes are perfect for not only preventing foot misalignment or pain, but generally promoting and maintaining your healthy, natural, upright gait!
Can you put other insoles in the shoe?
Of course. If you want to wear a different insole, your special orthopedic insole or even thick socks, we recommend ordering one size larger. Here you can find our insoles specially made for Barekick barefoot shoes. https://www.barekick.com/products/insoles
Payment
What payment methods do you offer?
PayPal, Klarna, invoice Immediate transfer via Klarna, Credit card Installment purchase via Klarna.
There should a suitable payment method for everyone :)
Do you offer purchase on account? Is it possible to pay after receiving my order?
Yes, you are welcome to choose “Klarna purchase on account” under payment methods in the checkout and pay your invoice conveniently after receiving the goods. Of course, there are no additional costs for you. It is important to us to convince our customers of our products after receiving the goods, which is why we are happy to offer purchase on account.
I forgot to enter my discount code during the checkout process. Can this still be deducted after the order has been completed?
Unfortunately, once you have completed your order, we are no longer able to make any changes/deduct a discount for accounting reasons. Only delivery addresses can be changed by us subsequently before shipping. If your discount code is valid for longer, you are welcome to use it on your next order and enter it in the checkout.
I have received my Klarna invoice, but my order has not arrived yet. What can I do?
If your Klarna invoice is due but you have not yet received the goods, you can track the status of your order in your shipment tracking. If the order is already on its way to you, we recommend that you pay the invoice. This means that you will not incur any additional costs from Klarna. Alternatively, you can change the invoice date directly in your Klarna app.
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Support is here for you
Questions? Our team will be happy to help you at info@bright-footwear.com

At Bright Footwear, our mission is to support people in living healthier, more active lives. Our comfortable, health-focused barefoot shoes are designed to enhance mobility and promote overall well-being.
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