At Bright Footwear, your satisfaction means everything to us. We want every customer to feel 100% confident and happy with their purchase — and if something isn’t quite right, we’ll make it right.

That’s why we’ve clearly outlined all important information about returns, cancellations, and refunds below — so you always know exactly how the process works and what your options are. If you have any further questions, our customer service team is happy to help — simply reach out to us at info@bright-footwear.com .

 

1. What if my shoes don’t fit?

No worries — if your shoes don’t fit as expected, we’ve got you covered.

We offer several exchange options, so you can easily get a different size or model. Of course, you also have the right to request a regular refund instead of an exchange.

Simply email us at info@bright-footwear.com with the subject line “Return”, and our customer service team will provide you with all necessary instructions.

2. What if my item is damaged, defective, or missing?

We’re very sorry if something went wrong with your order — that’s definitely not the experience we want you to have.

If your item arrives damaged, defective, or with parts missing, please contact our customer service team via email. We will take care of it as quickly as possible and arrange a free replacement shipment or refund at no additional cost to you.

3. How long do I have to return my order?

We offer a 30-day return policy starting from the date your order is delivered.

This gives you enough time to try on your shoes, make sure they meet your expectations, and decide whether you would like to keep them.

Please note:
Once your order has entered the shipping process or has been handed over to the shipping carrier (such as USPS, UPS, FedEx, DHL, or another courier), cancellation may no longer be possible. In this case, you can simply return the item after delivery.

4. How do I cancel or return my order?

To cancel or return your order, please email us at:

info@bright-footwear.com
Subject line: Return

This allows us to provide the correct return instructions and ensure your return is processed smoothly.

Please note:
You must contact us before returning any items. Sending items back without prior written confirmation may delay or prevent refund processing because we may not be able to match the return to your order.

5. What happens after I return my order?

Once you have received return instructions and your package has arrived at our warehouse, we will process your refund within 3–5 business days.

Your refund will be issued to the same payment method used for the original purchase. You will receive a confirmation email once your refund has been processed.

6. When will I receive my refund?

Refunds are processed within 3–5 business days after the returned item is received and inspected at our warehouse.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Do I need to include anything when returning my package?

Yes. Please include the completed return or cancellation form (if provided by our support team) inside your return package. This helps us process your return faster.

8. Can I return an item after the 30-day period?

We offer a 30-day return period to ensure customer satisfaction.

Unfortunately, once this 30-day window has passed, we are unable to accept returns.

9. What items are non-returnable?

The following items cannot be returned:

• Items that have been used, worn outside, or are not in original condition
• Returns requested after the 30-day return period
• Items returned without prior contact and approval from customer support

10. How do I return my product to your warehouse?

To start a return, please contact us first via email with the subject line “Return.”

Once we receive your request, we will provide full return instructions.

Returns are processed through our international warehouse.

Important Return Shipping Notes:

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We strongly recommend using a trackable shipping service
• Returns must be declared as returned goods on customs forms

11. Will I be charged any fees for my refund?

We do not charge any restocking or refund processing fees.

However:

• Original shipping costs are non-refundable
• Express or premium shipping upgrades are non-refundable

These costs are charged by the shipping carrier and are already incurred once the order is dispatched.

 

If you have any questions, please contact us anytime at:
info@bright-footwear.com